Refund policy

Last updated September 2026

We want every purchase to be worth it. This is how refunds work, in plain language.

Unused purchases

If you haven't made any films on a paid plan, you can get a full refund within 7 days of purchase. This applies to the Launch pass and to the first payment of a Pro or Studio subscription.

Used purchases

Once you've made a film on a paid plan, the purchase is non-refundable, because the films are delivered straight away.

Subscriptions

• You can cancel Pro or Studio anytime from Manage billing. Your plan keeps working until the end of the period you've paid for, and you won't be charged again.
• We don't give partial refunds for the rest of a period.

If something doesn't work

If a film can't be made or exported because of a problem on our side, email support@snapmy.site. We'll fix it, restore the film to your allowance, or refund you.

How to ask for a refund

Email support@snapmy.site from the address you signed in with, and include your order or payment ID from the receipt. Refunds are processed by Dodo Payments, our merchant of record, back to the original payment method; it usually takes 5 to 10 business days to appear.

Your rights under your local consumer law are not affected by this policy.